Terms and Conditions
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| Welcome to Berlian Optical Sdn Bhd’s eCommerce website. By accessing or using this website, you agree to be bound by these terms and conditions ("Terms"). Please read them carefully as they govern your relationship with Berlian Optical Sdn Bhd and your use of this website. |
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Agreement to Terms
By using this website, you accept and agree to be bound by these Terms, including our Privacy Policy, Return Policy, and any other guidelines or regulations referred to herein. If you do not agree with any part of these Terms, please discontinue using our website. |
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Changes to Terms
Berlian Optical Sdn Bhd reserves the right to modify or update these Terms at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the modified Terms. It is your responsibility to review the Terms periodically. |
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Applicable Law
These Terms shall be governed and construed in accordance with the laws of Malaysia, including but not limited to the Consumer Protection Act 1999, Personal Data Protection Act 2010, Contract Act 1950, and any other applicable Malaysian legislation. |
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Language
The governing language of these Terms is English. Any translations provided are for convenience, and in the event of discrepancies, the English version shall prevail. |
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Eligibility to Use the Website
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Age Requirement
By using this website, you affirm that you are at least 18 years old. If you are under the age of 18, you may use our website only under the supervision of a parent or guardian. |
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Account Registration
To access certain services or features on our website, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and keep such information up to date. |
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Account Security
You are responsible for safeguarding your password and any other credentials used to access your account. Berlian Optical Sdn Bhd shall not be liable for any unauthorized access to your account or any resulting damages. |
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Product Descriptions and Pricing
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Accuracy of Information
Berlian Optical Sdn Bhd strives to ensure that all product descriptions, pricing, and images displayed on the website are accurate. However, we do not warrant that product descriptions or other content are error-free. If you believe a product you purchased does not match its description, please contact our customer service team for assistance. |
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Pricing Errors
In the event that a product is listed at an incorrect price due to a typographical or other error, Berlian Optical Sdn Bhd reserves the right to refuse or cancel any orders placed for that product. If your order is canceled after payment has been made, we will issue a full refund. |
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Order Confirmation
Upon placing an order, you will receive an order confirmation email. However, this confirmation does not signify acceptance of your order. Berlian Optical Sdn Bhd reserves the right to accept, decline, or cancel any order at any time, even after the receipt of the order confirmation. |
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Payment Methods
We accept various payment methods, including but not limited to credit/debit cards, online banking, and e-wallets. Payment must be received in full before your order is processed. All payments are processed in accordance with Malaysian law, and you agree to bear any additional charges incurred during the payment process. |
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Currency
All prices listed on the website are in Malaysian Ringgit (MYR) unless otherwise specified. You are responsible for any currency conversion fees imposed by your bank or payment provider. |
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Delivery Times
Delivery times provided are estimates and are subject to change due to unforeseen circumstances such as delays from third-party delivery services, customs clearance, or natural events. Berlian Optical Sdn Bhd is not responsible for any delays in shipping after the product has been handed over to the courier service. |
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Shipping Charges
Shipping fees, if applicable, will be displayed during the checkout process. Any additional charges related to customs duties, import taxes, or fees imposed by the destination country are your responsibility. |
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Delivery Address
It is your responsibility to ensure that the shipping address provided is correct. Berlian Optical Sdn Bhd shall not be held responsible for any products lost, delayed, or returned due to an incorrect delivery address provided by you. |
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Returns, Exchanges, and Refunds
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Eligibility for Returns
Returns, exchanges, or refunds will only be accepted if the product is defective, damaged, or not as described. To be eligible, the product must be unused, in its original packaging, and returned within 14 days from the date of delivery. |
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Non-Returnable Items
Certain products are non-returnable, such as customized items, contact lenses, or any other items explicitly marked as "non-returnable" at the time of purchase. |
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Return Process
To initiate a return, you must contact our customer service team. Return shipping costs are your responsibility unless the product was defective or shipped in error. |
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Refunds
Refunds will be processed within 14 business days after the return has been received and inspected. The refund will be issued to the original payment method used during the purchase. Berlian Optical Sdn Bhd is not responsible for any delays caused by payment processors or banks. |
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Product Warranty
Some of our products come with a manufacturer’s warranty. The terms of the warranty vary depending on the product. Please refer to the product documentation or contact customer service for warranty details. |
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Exclusions from Warranty
The warranty does not cover damages caused by misuse, improper handling, unauthorized repairs, or modifications. Normal wear and tear are also excluded. |
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Exclusion of Certain Damages
To the maximum extent permitted by Malaysian law, Berlian Optical Sdn Bhd shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill arising out of your use of this website or purchase of products from our store. |
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Limitation of Liability
Berlian Optical Sdn Bhd’s total liability for any claim, whether based on contract, tort, or other legal theory, arising out of or relating to these Terms or the use of this website shall not exceed the amount you paid for the product in question. |
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Ownership
All content, including but not limited to images, product descriptions, designs, and trademarks displayed on the website, are the property of Berlian Optical Sdn Bhd or its licensors and are protected by Malaysian intellectual property laws. |
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Restrictions
You are prohibited from copying, reproducing, distributing, modifying, or using any content on this website without our express written permission. |
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Data Protection and Privacy
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Personal Data
By using this website, you agree to the collection, use, and disclosure of your personal data as described in our Privacy Policy. Berlian Optical Sdn Bhd complies with the Personal Data Protection Act 2010 (PDPA) in Malaysia. |
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Cookies
We use cookies to enhance your experience on our website. By continuing to use our website, you consent to the use of cookies in accordance with our Cookie Policy. |
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| Berlian Optical Sdn Bhd shall not be liable for any failure to perform its obligations under these Terms due to circumstances beyond our control, including but not limited to natural disasters, war, strikes, and other force majeure events. |
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Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia. |
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Dispute Resolution
In the event of a dispute arising from or related to these Terms, the parties agree to first attempt to resolve the matter through amicable negotiations. If the dispute cannot be resolved within 30 days, it shall be submitted to the courts of Malaysia for final resolution. |
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For any questions, concerns, or clarifications regarding these Terms, please contact us:
Berlian Optical Sdn Bhd
Address: G02, KSL City. Jalan Seladang. Taman Abad. 80250 Johor Bahru. Johor. Malaysia.
Phone: +60167715270
Email: berlianoptical@gmail.com |
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| By continuing to use this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. |
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